Introduction

Welcome to DM Experts. Your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and disclose your information when you use our website, contact us, or sign up for services. By using our services, you consent to the practices described in this Policy.

Who We Are

DM Experts is an Authorized Internet Reseller. We partner with multiple U.S.-based internet service providers (ISPs) to help individuals and families find and sign up for internet plans that best suit their needs.

We act as an intermediary—we do not own, operate, or control any ISP networks or infrastructure. Our role is to guide and connect customers to services provided by third-party ISPs.

Information We Collect

We collect different types of information to provide you with a seamless and secure experience:

a. Personal Information

✅︎ Full name

✅︎ Phone number

✅︎ Email address

✅︎ Physical address (for service qualification)

✅︎ Any additional info you share via forms or during conversations

b. Technical Information

✅︎ IP address

✅︎ Browser type

✅︎ Device type

✅︎ Operating system

✅︎ Site usage patterns and referring URLs

c. Communication Data

✅︎ Emails, messages, chats, or phone call summaries

✅︎ Feedback submitted through surveys or reviews

✅︎ Customer service requests or troubleshooting inquiries

How We Use Your Information

We use the information we collect to:

✅︎ Verify internet service availability in your area

✅︎ Help you compare and select the most suitable provider

✅︎ Assist with scheduling installations or account activation

✅︎ Share necessary info with the selected ISP to complete your order

✅︎ Provide customer support and respond to your inquiries

✅︎ Send updates, offers, or alerts related to internet services (only if you opt in)

✅︎ Improve the performance and usability of our website

✅︎ Protect against fraudulent or suspicious activity

Sharing Your Information

We do not sell your information to third-party marketers. However, to provide our services, we may share your information with:

Partner ISPs – to fulfill your internet order and set up your account

Service Providers – such as hosting services, analytics tools, or customer service platforms

Legal and Regulatory Authorities – when legally required to comply with subpoenas, court orders, or legal processes

New Business Owners – in the event of a business acquisition or transfer

Data Security

We take your privacy seriously and use reasonable physical, digital, and procedural safeguards to protect your information.

This includes:

✅︎ SSL encryption for website data transmission

✅︎ Secure servers for data storage

✅︎ Access control and employee training

While no system can be guaranteed 100% secure, we strive to follow industry best practices.

Your Privacy Rights

Depending on your location, you may have the right to:

✅︎ Access a copy of your personal data

✅︎ Request corrections to inaccurate information

✅︎ Delete your personal data (unless required for legal or operational reasons)

✅︎ Withdraw consent or opt out of marketing communications

✅︎ Request details on how your data is used or shared

To exercise your rights, please contact us using the form on our website.

Third-Party Websites

Our site may contain links to third-party sites (e.g., ISP portals, review websites). We are not responsible for their privacy practices or content. We encourage you to review their Privacy Policies.

Updates to This Policy

We may update this Privacy Policy to reflect changes in our services, laws, or practices. The most current version will always be available on our website. Please check back periodically for updates.

Contact Us

If you have questions about this Privacy Policy or would like to make a request, please contact us through the form on our website.